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Zhejiang Anqiang Electric Power Technology Co., Ltd.'s pre-sales, in-sales, and after-sales service system revolves around customer needs, covering the entire product lifecycle from selection and procurement to installation, commissioning, and after-sales maintenance. This ensures that customers select suitable products and put them into use smoothly, while also addressing various issues that may arise during subsequent use.
The pre-sales service stage primarily provides customers with professional product consultation and selection guidance. Through various methods such as telephone, WhatsApp, and email, we answer customer questions regarding high-voltage electrical voltage levels and parameters, and recommend suitable products based on the customer's industry and application scenarios. We can also provide customized quotation solutions based on the user's project drawings;
The in-sales service stage focuses on product production, delivery, and on-site installation and commissioning. We ensure transparent delivery of products with guaranteed production cycles and quality, strictly organizing production according to contracts and technical standards, and maintaining real-time communication with customers. After the product arrives at the installation site, we provide installation and commissioning or on-site training and guidance. After installation, we perform parameter settings, system debugging, and other tasks. In addition, we conduct practical training for technical personnel, covering equipment operation procedures, installation precautions, etc.
The after-sales service stage primarily ensures the long-term stable operation of the product and addresses any concerns customers may have during use. This includes providing fault repair and warranty services. Non-human damage within the warranty period is eligible for free repair or replacement of parts. We also establish a rapid response mechanism, committing to responding to fault reports within a short time and arranging personnel for on-site emergency repairs. We also conduct regular inspections and maintenance, as well as annual follow-up visits to collect customer feedback and continuously optimize our products and services.
